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Free Returns and Changes

RETURNS, CHANGES AND WARRANTY

To proceed to a free return, the client should take into consideration the following:

  • To request a return, the customer must write an email to: contact@brandomcqueen.com
  • The customer has 15 calendar days from the date of receipt to request a return.
  • When making a free return (if within the established period), the client must absorb the shipment fees. Once the order is received in our facilities, the Customer Service team will return the fees through Pay Pal covering the related costs. NOTE: This only applies to orders from USA, Canada and México. Items in your order that are designated for shipment to other countries, the client must pay all costs associated with the shipping (including customs duties and fees).
  • To comply with the statement mentioned above, the customer needs to send proof of payment by email. If this receipt is not sent, the Customer Service team will not pay the shipment fees to the customer


Consideration for changes (applies within the first 15 calendar days):

  • a) Request a change of size or model (by paying a re-adjustment fee; and if the cost difference is in favor of the customer, an electronic coupon will be issued to use in the store forfuture purchases),
  • b) Full refund; the refund will take place within 5 business days through the payment method used by the customer.

     Considerations for the guarantee:

    • The warranty period is 60 additional calendar days from the expiry of the first 15 calendar days above mentioned.
    • The warranty applies only if there is a manufacturing defect.
    • You have to send an email to the Customer Service team: contact@brandomcqueen.com with pictures of the garment and a guarantee request.
    • Once the email is received, the Customer Service team will decide in a maximum of 5 working days if the guarantee is applied or not.
    • Once the guarantee is authorized, the “free return and changes” process applies, as mentioned above.

     PLEASE NOTE:

    • The free return policy is not applicable for tailor-made jackets, limited time offers and orders made during flash sales or any special promo event. Also; the free return policy doesn’t apply for coupons from 35% to 50% off. 
    • If you return any product, please ensure that the return parcel is marked clearly with the wording “Return to supplier”.
    • The free return policy is not applicable for limited time offers.

    Terms and Conditions For Coupons

    1. The coupon is not necessarily valid for all periods of the year. There may be periods, particularly during the seasons, for which the coupon may not be usable.
    2. To redeem your coupon, simply enter the code in the "Enter code" field during the checkout process.
    3. The coupon can be used only one time per customer.
    4. The coupon is applicable towards product prices only, and cannot be applied to shipping or reshipping charges
    5. The coupon may not be combined with any other promotional coupons.
    6. If your payment is in a currency other than US dollars, the final coupon value will be determined by the exchange rate on the day the coupon is applied. As a result, coupon value may vary slightly.
    7. Coupons are not valid during flash sales or any special promo event.
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