Grey-Freddie Biker

SHIPPING

All shipments are made through DHL Express Service, in order to achieve faster and safer deliveries.

Consideration of shipments:

• The cost of shipping to the United States, Canada and Mexico is free.
• For international shipments a fee is applied based on the rates established by the supplier. The fee will depend on the product and address of the recipient.
• When an order is shipped internationally, it may be subject to taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Clients are responsible to comply with the laws and regulations of the country of destination. Brando & McQueen does not hold any responsibility on these charges that may apply.

RETURNS, CHANGES AND WARRANTY

To proceed to a free return, the client should take into consideration the following:

• To request a return, the customer must write an email to: contact@brandomcqueen.com
• The customer has 15 calendar days from the date of receipt to request a return.
• When making a free return (if within the established period), the client must absorb the shipment fees. Once the order is received in our facilities, the Customer Service team will return the fees through Pay Pal covering the related costs.
• To comply with the statement mentioned above, the customer needs to send proof of payment by email. If this receipt is not sent, the Customer Service team will not pay the shipment fees to the customer.

Consideration for changes (applies within the first 15 calendar days):

• Once the garment is received in our facilities, the customer has two options: a) Request a change of size or model (by paying a re-adjustment fee; and if the cost difference is in favor of the customer, an electronic coupon will be issued to use in the store forfuture purchases),
• b)Full refund; the refund will take place within 5 business days through the payment method used by the customer.

Considerations for the guarantee:

• The warranty period is 60 additional calendar days from the expiry of the first 15 calendar days above mentioned.
• The warranty applies only if there is a manufacturing defect.
• You have to send an email to the Customer Service team: contact@brandomcqueen.com with pictures of the garment and a guarantee request.
• Once the email is received, the Customer Service team will decide in a maximum of 5 working days if the guarantee is applied or not.
• Once the guarantee is authorized, the “free return and changes” process applies, as mentioned above.

PLEASE NOTE:

• The free return policy is not applicable for tailor-made jackets.
• If you return any product, please ensure that the return parcel is marked clearly with the wording “Return to supplier”.